RETURN POLICY:

We will gladly accept any item* for return within 14 days of purchase provided the item is returned to us in new condition, in original, unopened packages. A 15% re-stocking fee will apply and return shipping costs are the responsibility of the customer unless there was an error with your order. 

Please contact customer service at info@consultantcreations.com to return an item. In your email, please include your original order number. You will be provided with a Return Authorization Number. Please be certain to include this Return Authorization Number, as well as the original order number, with the item(s) you are returning to facilitate a quick refund. Packages received for return without a Return Authorization Number will be refused.

Items must be received by our warehouse before any refund or credit will be issued. Refunds are issued within 1 business day of receiving the returned items. Please allow 2 business days for this to be reflected on your credit card or Paypal account. 

Original shipping charges are not refundable unless there has been an error on our part. If we have made an error, there will be no re-stocking fee and we will re-ship at our cost upon return of incorrect item.

*Please note that any and all Webkinz, Lil'Kinz, Kookeys, and Bella Sara products are not returnable due the sensitive security concerns once the product has left our store. You may contact customer service directly at info@consultantcreations.com with any additional questions.